Survicate

Survicate's native integration with Fullstory sends survey responses as events, ties feedback directly to session replays, and surfaces the exact moments that shape customer sentiment — so you stop guessing why users struggle or churn, and start seeing the full picture.

Features:

• Multi-channel surveys — email, web, in-product, and mobile
• NPS, CSAT & CES measurement across the full customer lifecycle
• Smart targeting — trigger surveys based on behaviour, lifecycle stage, or specific user actions
• AI-powered Insights Hub — automatically categorize and analyze open-text responses
• Session replay linking — tie survey responses directly to Fullstory recordings
• Event sync — send feedback data to Fullstory to use as filters, segments, and funnel inputs

With the Fullstory integration:

• Understand exactly why users leave. Trigger exit surveys on drop-off intent, then jump straight to the Fullstory session replay. Spot rage clicks, dead ends, and friction signals alongside the feedback that explains them.
• Optimize funnels with feedback as a filter. Send survey responses to Fullstory as events and use them inside Conversions or Funnels — connect qualitative signals directly to quantitative performance data.
• Build satisfaction-based segments. Create Fullstory segments based on NPS or CSAT scores and analyze the behavioral patterns that correlate with satisfaction, engagement, and retention.
• Capture context at critical moments. Launch surveys when users interact with a specific feature or hit a friction point — then review the session replay immediately to understand the full story behind every response.

Survicate adds the "why." Fullstory shows the "what." Together, they give you the complete picture.